Kriyum CRM mobile app — Privacy Policy

The Kriyum CRM app (“the app”) is used by the agents of businesses that use Kriyum CRM, to answer their customers on WhatsApp, their website chat and Telegram. It is operated by Dezynum (“we”, “us”). Your account is created by your organization's administrator; there is no public sign-up. This policy explains what the app collects about you as an agent, and how it is used. Information about the customers you talk to is covered by our customer privacy policy and by your organization's own policies.

• Your account: name, email address, phone number (if you add one), profile photo (if you add one), your role, brand and organization.
• Sign-in details: each time you sign in, the device model, operating system, app version, a random identifier for this installation, the time, and your approximate location (coarse, once, when you sign in — the app asks first and works without it). These are shown to you and your administrator in “Login sessions” to keep accounts secure.
• Your work in the app: the messages, files, notes, tasks, labels, templates and pre-created messages you write or send, and when you read a conversation.
• Audio: the microphone is used only during WhatsApp calls you take or make in the app, and when you record your voice for an automated call. Calls are recorded only if your organization has turned recording on and the customer is told.
• Contacts: only when you choose to save a customer to your phone's contacts. The app adds that contact, and reads your contacts only to avoid saving the same number twice. Your address book is not uploaded; the server only records that a save was requested and whether it worked.
• Photos and files: only the ones you choose to send or use as your profile photo.
• Notifications: a push token from Google Firebase Cloud Messaging, so new messages, calls and due callbacks can reach your phone.

The app has no advertising and no advertising identifier, and does not track you across other apps or websites.

• To let you sign in and do your work: read and answer conversations, call customers, manage leads.
• To alert you to new messages, incoming calls and callbacks.
• To keep accounts secure (login sessions, signing out other devices).
• To let your organization's administrators see the work done in their organization (for example, who handled a conversation).

We do not sell your data or use it for advertising.

• Google Firebase Cloud Messaging — delivers notifications (the push token and the notification text).
• Meta (WhatsApp Business Platform) and Telegram — carry the messages and WhatsApp calls you exchange with customers.
• Plivo — places phone calls and automated calls when your organization uses them.
• ElevenLabs — turns automated-call scripts into speech, and (only with your recorded consent) creates a copy of your voice that you can delete at any time.
• Anthropic (Claude) and Google (Gemini) — AI models that read conversation content to write replies, summaries and drafts when your organization uses those features.

Each processes data only to provide its service to us.

Data is stored on a private server controlled by Dezynum and is always sent over encrypted (HTTPS) connections. Your sign-in token is kept in your phone's secure storage and removed when you sign out. Account data is kept while your account is active. When an account is deleted, its profile, login sessions and push tokens are removed; messages you sent to customers stay part of the business's conversation history, which is kept under the customer privacy policy.

Your organization's administrator can delete your account at any time. You can also ask us directly: in the app open My profile → Delete my account, or email support@dezynum.com from your account's email address. We confirm with your organization and delete the account within 30 days. You can also ask for a copy or a correction of your data the same way.

Notifications (alerts), microphone (calls and voice recordings), contacts (saving a customer, when you choose), approximate location (once at sign-in, optional), camera and photos (only when you pick a picture). You can refuse or withdraw any of them in your phone's settings; the rest of the app keeps working.

The app is for business use by adults and is not directed at children.

We may update this policy. The date at the top shows the latest version; significant changes will also be shown in the app.

Dezynum (operating Kriyum CRM)
Email: support@dezynum.com
Website: https://kriyum.com